Broad Based and Diversified Programming
ACE Theatrical Group excels at providing a wide variety of programming in its network of venues. ACE's facilities are available for use by performing arts organizations, presenters and promoters from across the nation. Emphasis is placed on providing a mix of performance genres and disciplines, reflective of the communities we serve, with active local coordination. In achieving the goals of the community, the success of ACE is measured by the volume, quality and diversity of activities offered, and the reach each venue gains into the community.
Categories of Programming
Quality Customer Service
The first step in customer service is to know who our customers are. In our case, our customers are segmented into theatre patrons, local arts groups, commercial producers and presenters, the local business and governmental community.
Our philosophy emphasizes that good customer service begins long before they reach our front door and continues well beyond the conclusion of the event. We seek to provide an experience that will lead the patron to return to the theater again and again. Our philosophy is to treat every attendee to the theater as a guest of ours, regardless of who the presenter or promoter may be. In a business that deals with hundreds of thousands of patron encounters each year, per venue, our management staff is present at all events to actively ensure that all patrons, including those with questions, concerns and complaints are provided the very best service possible.
Producers, Managers, Promoters and Presenters
Representing the lifeblood of venue activity, both aggressive marketing and great customer service should be employed with these important customers of the theater. Professional negotiation and booking practices, excellent service to ensure return bookings, consistent and standardized operational policies and procedures emphasizing the highest standards in the theatre management industry, are key to great relationships in our industry. We pursue this philosophy as we seek to create successful, long-term relationships with our producers, managers, promoters and presenters and to maximize each of their potential for sustained quality presentations over the years.
Business & Governmental Relations
ACE recognizes the tremendous investment the entertainment venues represent to the communities they serve. ACE establishes and maintains special lines of communication between itself and the municipal staff and elected leadership in each community. Whether in formal presentations, or informal answers to questions, ACE works to maintain these ongoing relationships in order to keep community leadership of each project properly informed.
ACE fosters collaborative working relationships with local performing arts organizations providing high quality services at competitive prices. We expect to work with and encourage partnerships with community, educational and civic organizations to serve the broadest segment of the community possible. ACE acts as a catalyst for initiatives geared to positively impact the continued revitalization and growth of the community.
Our management philosophy is one in which we operate not just as a self-sustaining venue operator, but also as a multi-purpose cultural arts center with a community focus. By blending our unique entrepreneurial management model with local outreach, we create a more diverse and professionally managed performing arts center which meets the goals of each community.
First Class Venue Operations and